Help Employment Training

Mutual Obligations

Mutual Obligations

COVID-19 Update // JAN 2021

Greater Brisbane will be entering a three-day lock down whereby residents in the local government areas of Brisbane, Ipswich, Moreton Bay, Logan and Redlands will be affected. Following Government advice, our HELP sites in these areas will be closed for business on Monday 11 January 2021.

Our team will be in contact to re-schedule any appointments or training you may have. If there are any further changes to this advice we will keep you updated.

What does this mean?

Our offices in these areas will be closed - any scheduled appointments for Monday, 11 January will be rescheduled pending further Government advice.  


Brisbane South East Somerset Inner Somerset Outer Ipswich
Beenleigh Chermside Bellara Goodna
Beaudesert Fortitude Valley Caboolture Inala
Browns Plains Mitchelton Deception Bay Ipswich
Capalaba Nundah North Lakes Lowood
Greenslopes Samford Redcliffe  
Sunnybank Hills South Brisbane Woodford  
Woodridge Strathpine    
Wynnum The Gap    
Yarrabilba Toowong    

We will contact you to arrange your next appointment (when it is safe to do so) and to discuss whether you wish to opt into face-to-face servicing or continue to receive phone servicing, the choice is yours!

quick links

If you choose to receive services face-to-face, then to ensure both your safety and ours at our offices, all HELP Employment & Training sites adhere to a COVID-19 safe plan. Upon arrival at one of our offices, you must sign in at reception, answer a few COVID-19 related questions and only attend the office at the time designated to you for your appointment.

For further information provided by the Department regarding COVID-19, click here.

What we're doing to help you

With HELP’s unique infrastructure and capabilities on the ground, we have moved quickly to source vacancies in industries now hiring. These can be found daily on our exclusive online jobs portal

Our Help Training Institute (RTO 1653) is available to support you with training courses to expand your skills and qualifications that employers are looking for. If you are feeling overwhelmed finding a job, our Health & Wellbeing Services Team is here to help jobseekers to better manage their mental health so they can move towards their employment goals.



Despite the COVID-19 economic impact, there are jobs available in the marketplace and you should be searching and applying for these daily. So don’t delay, contact our team to help you maximise your chances of a getting a great job!

Our whole team is committed to moving ‘Heaven & Earth’ to assist you through this challenging period. But we need your help too. Simply answer your phone or emails and stay in constant contact with your HELP Coach.



Please note: This information may change pending information from Services Australia, for the most up-to-date information visit the Services Australia website.

  • Start recording your job search
    Job searching will started being monitored again from 28 September. You can log your job searches via the jobactive website or on the JobSearch App.
  • You must have a current approved Job Plan
    You can review if your Job Plan is current through your online dashboard. This can be accessed in the following ways:
  1. Log on to jobactive website
  2. Use the JobSearch App on your smart phone:
    Apple Store link
    Google Play link
  1. Go through your myGov portal (if you have your Job Seeker account linked)

Important Information

It is vitally important that we have your correct contact details for us to be able to offer remote servicing. To update your contact details, please click in any of the following options:

  1. Using your MyGov account: Instructions can be found on the Services Australia website.
  2. Contact Services Australia - click here.