Help Employment Training

Mutual Obligations

Mutual Obligations

COVID-19 Update // Sep 2020

In light of easing COVID-19 related social distancing restrictions, the Australian Government is re-introducing mutual obligation requirements for job seekers receiving an income support payment. If Help Employment & Training is your employment services provider, then we are here to help you with your journey to employment and to meet your Australian Government requirements. 

From Monday 28 September 2020, mutual obligation requirements in your Job Plan will be re-introduced. If you don’t meet your requirements, and do not have a valid reason, your income support payment may be effected. These arrangements are in place for all jobactive and Disability Employment Services participants. 

What does this mean?

  • You must engage in appointments with Help Employment & Training
    You will have the opportunity to choose to receive services either by phone or face-to-face. 

    We will contact you to arrange your next appointment and to discuss whether you wish to opt into face-to-face servicing or continue to receive phone servicing, the choice is yours!

    Please note: if you prefer to receive servicing by phone, please ensure you answer our call as a missed appointment may result in your income support payments being put on hold. 
  • You must have a current approved Job Plan
    You can review if your Job Plan is current through your online dashboard. This can be accessed in the following ways:
  1. Log on to jobactive website
  2. Use the JobSearch App on your smart phone:
    Apple Store link
    Google Play link
  1. Go through your myGov portal (if you have your Job Seeker account linked)
  • Start recording your job search
    Job searching will start being monitored again from 28 September. You can log your job searches via the jobactive website or on the JobSearch App.

quick links

If you choose to receive services face-to-face, then to ensure both your safety and ours at our offices, all HELP Employment & Training sites adhere to a COVID-19 safe plan. Upon arrival at one of our offices, you must sign in at reception, answer a few COVID-19 related questions and only attend the office at the time designated to you for your appointment.

For further information provided by the Department regarding COVID-19, click here.

What we're doing to help you

With HELP’s unique infrastructure and capabilities on the ground, we have moved quickly to source vacancies in industries now hiring. These can be found daily on our exclusive online jobs portal

Our Help Training Institute (RTO 1653) is available to support you with training courses to expand your skills and qualifications that employers are looking for. If you are feeling overwhelmed finding a job, our Health & Wellbeing Services Team is here to help jobseekers to better manage their mental health so they can move towards their employment goals.



Despite the COVID-19 economic impact, there are jobs available in the marketplace and you should be searching and applying for these daily. So don’t delay, contact our team to help you maximise your chances of a getting a great job!

Our whole team is committed to moving ‘Heaven & Earth’ to assist you through this challenging period. But we need your help too. Simply answer your phone or emails and stay in constant contact with your HELP Coach.


Important Information

It is vitally important that we have your correct contact details for us to be able to offer remote servicing. To update your contact details, please click in any of the following options:

  1. Using your MyGov account: Instructions can be found on the Services Australia website.
  2. Contact Services Australia - click here.